Frequently asked questions
Does this printer require ink or toner?
No, this is a thermal printer, so it doesn’t require ink or toner. It uses special thermal paper for printing.
Is it compatible with both Android and iOS devices?
Yes, it works with both Android and iOS through Bluetooth connectivity.
How is the printer powered?
It comes with a built-in 1200mAh rechargeable battery, charged via USB cable.
What paper size does it use?
It uses thermal printing paper rolls (typically 57mm width). Replacement rolls are easily available online.
Can I print photos as well as text?
Yes, you can print notes, labels, memos, photos, and more.
Is it easy to carry around?
Absolutely — it’s compact, lightweight, and designed for portability, making it perfect for students and travelers.
How do I connect it to my phone?
Download the compatible app (instructions included in the box), enable Bluetooth on your phone, and pair with the printer.
🚚 Shipping & Returns
How long does delivery take?
All orders are processed within 24–48 hours, and delivery typically takes 15–30 days, depending on your location.
What if my product arrives damaged or has missing items?
Please record an unboxing video and contact our support team within 48 hours of delivery. We’ll assist with a replacement or refund as per our policy.
Can I return the product if I change my mind?
We generally do not accept returns due to a change of mind. However, if you still wish to return the product:
- You must request the return within 48 hours of delivery.
- All return shipping charges, taxes, and associated costs are the customer's responsibility.
- The product must be unused and in its original packaging.
Can I cancel my order?
You can cancel your order within 6 hours of placing it. After that, the order will be processed and shipped, and cancellation will no longer be possible.
