Frequently asked questions
Does this printer require ink or toner?
No, this printer uses advanced thermal printing technology, so it does not require ink or toner. You only need thermal label rolls.
What is the printing resolution?
The printer has a 300 dpi resolution, ensuring sharp and clear labels.
Is it compatible with mobile devices?
Yes, it can be connected via Type-C cable or wireless printing (if supported by the model) and works with compatible mobile apps.
What is the maximum label width it can print?
The effective printing width is 12mm, suitable for most household and office label needs.
What comes in the package?
You will receive:
1 × Label Printer
Label rolls (quantity depends on the package option you select)
Charging cable
How do I choose the color and label roll quantity?
You can select from Oil Painting Green, Cocoa White, Postman Green, or Retro Red with either 1-roll or 4-roll package options.
How long does the battery last?
The battery is rechargeable via Type-C cable and lasts for multiple print sessions on a single charge.
🚚 Shipping & Returns
How long does delivery take?
All orders are processed within 24–48 hours, and delivery typically takes 15–30 days, depending on your location.
What if my product arrives damaged or has missing items?
Please record an unboxing video and contact our support team within 48 hours of delivery. We’ll assist with a replacement or refund as per our policy.
Can I return the product if I change my mind?
We generally do not accept returns due to a change of mind. However, if you still wish to return the product:
- You must request the return within 48 hours of delivery.
- All return shipping charges, taxes, and associated costs are the customer's responsibility.
- The product must be unused and in its original packaging.
Can I cancel my order?
You can cancel your order within 6 hours of placing it. After that, the order will be processed and shipped, and cancellation will no longer be possible.
