Frequently asked questions
How do these knee pads help with pain relief?
They combine gentle heat therapy with vibration massage to improve blood circulation, relax stiff muscles, and help reduce discomfort in the knees caused by arthritis, injury, or fatigue.
Can I adjust the heat and massage settings?
Yes! The knee pads feature multiple heat levels and adjustable massage modes so you can customize the experience for your comfort.
Are they rechargeable or plug-in?
They are USB-powered, which means you can plug them into a wall adapter, power bank, or even your laptop for convenience.
How long should I use them at a time?
We recommend 15–30 minutes per session. Always start with a lower heat level and gradually increase as needed.
What is the size? Will it fit my knees?
The knee pads feature an adjustable strap and fit most leg sizes comfortably.
Who should avoid using them?
People with severe circulatory issues, implanted medical devices, or open wounds should consult a doctor before use. Pregnant individuals should also seek medical advice first.
🚚 Shipping & Returns
How long does delivery take?
All orders are processed within 24–48 hours, and delivery typically takes 15–30 days, depending on your location.
What if my product arrives damaged or has missing items?
Please record an unboxing video and contact our support team within 48 hours of delivery. We’ll assist with a replacement or refund as per our policy.
Can I return the product if I change my mind?
We generally do not accept returns due to a change of mind. However, if you still wish to return the product:
- You must request the return within 48 hours of delivery.
- All return shipping charges, taxes, and associated costs are the customer's responsibility.
- The product must be unused and in its original packaging.
Can I cancel my order?
You can cancel your order within 6 hours of placing it. After that, the order will be processed and shipped, and cancellation will no longer be possible.
