Frequently asked questions
How does the Electric Insect Trap work?
It uses a 360° trapping light source to attract insects and a safe, dense power grid to eliminate them instantly. It’s completely chemical-free, safe for children and pets, and suitable for infants and pregnant women.
Is it rechargeable or does it need constant power?
Yes, this is a rechargeable model. It comes with a USB cable, so you can charge it using any USB port (adapter, power bank, laptop, etc.)
Does it make noise when operating?
No, it’s designed for ultra-quiet operation, making it ideal for bedrooms, living rooms, and offices without disturbing your sleep or work.
Can it be used outdoors?
It’s primarily designed for indoor use. You may use it in covered outdoor areas, but avoid direct exposure to rain or extreme weather as it’s not waterproof.
How do I clean the trap?
Always turn off and unplug the device before cleaning. Use a soft brush or cloth to remove any insect debris. Do not wash it directly with water.
What’s included in the package?
1 × Electric Insect Trap, 1 × USB Charging Cable, and 1 × User Manual.
How long does it take to fully charge?
Charging time is typically 3–4 hours, depending on the power source used.
Does it require any chemicals or refills?
No, it works purely with light and electric grid technology—no harmful chemicals or refills are needed.
🚚 Shipping & Returns
How long does delivery take?
All orders are processed within 24–48 hours, and delivery typically takes 15–30 days, depending on your location.
What if my product arrives damaged or has missing items?
Please record an unboxing video and contact our support team within 48 hours of delivery. We’ll assist with a replacement or refund as per our policy.
Can I return the product if I change my mind?
We generally do not accept returns due to a change of mind. However, if you still wish to return the product:
- You must request the return within 48 hours of delivery.
- All return shipping charges, taxes, and associated costs are the customer's responsibility.
- The product must be unused and in its original packaging.
Can I cancel my order?
You can cancel your order within 6 hours of placing it. After that, the order will be processed and shipped, and cancellation will no longer be possible.
